GENERAL TERMS AND CONDITIONS OF BUSINESS
Version 1.0 of the General Terms and Conditions of the online store https://medimoro.eu

In relation to visiting the online store https://medimoro.eu and purchasing products through it, the following general terms and conditions apply:

Seller and provider of the online store:
Urša Vidic s.p
Volfova ul. 10
1230 Domžale, Slovenia
Company registration number: 9381805000
Tax ID number: SI17463076
Email: info@medimoro.eu

(hereinafter: “the company”)

Self-employed entrepreneur URŠA VIDIC S.P. registered since May 1, 2023, with AJPES – Domžale branch under registration number 9381805000 as a sole proprietor.
The company is not subject to Value Added Tax (VAT).

Introductory definitions of terms
Web store https://medimoro.eu (hereinafter: “web store”): refers to the online shop accessible at https://medimoro.eu along with its subdomains and server infrastructure, where the customer can view the offer of the web store.

URŠA VIDIC S.P. (hereinafter: “the company”): is the developer and provider of the web store and seller of related products and services listed on various parts of the web store.

General Terms and Conditions of the web store https://medimoro.eu (hereinafter: “Terms”): these Terms govern the conclusion of remote contracts with consumers via the internet regarding the purchase of goods or services from the web store’s offer. They are permanently available at: https://medimoro.eu/privacy-policy.

Offer of the web store: includes the offer of goods, goods with digital elements, digital content, and services that the company itself or with the help of its partners offers to consumers for remote purchase. The offer always reflects what was available to the consumer on the day of purchase, including main features of the goods, content, or services, as described in the scope corresponding to the data holder and the offer content.

Digital Content: data created or supplied in digital form via the web store or its parts and form part of the web store’s offer. When purchasing digital content, it may involve a one-time transfer or continuous delivery, depending on the indications and descriptions in the offer or in the description of individual digital content in the web store.

Digital Service: means a service that allows the consumer to create, process, or store data in digital form or access it, or a service that enables data exchange or any other form of interaction with data uploaded or created by the consumer or other users, and related services.

Functionality: the ability of goods, digital content, or digital services to perform their functions according to their purpose.

Interoperability: the ability of goods, digital content, or digital services to work with software or hardware different from those usually used for such digital contents or services.

Website visitor (hereinafter: “user” or “visitor”): a person who has visited or navigates through the web store and its subpages.

Purchase: conclusion of a remote contract for the purchase of selected products, services, or digital content via an online order at the published price, with descriptions and specifications from the web store’s offer, and in accordance with the conditions and provisions of these Terms valid at the time of order.

Consumer: a natural person who acquires or uses goods and services for purposes outside their professional or commercial activity, in accordance with the Consumer Protection Law.

Buyer: a visitor or consumer who has successfully made a purchase in the web store. If the buyer does not meet the definition of a consumer (e.g., makes a purchase as a legal entity), the company is not obliged to provide guarantees granted to consumers under the Consumer Protection Law and these Terms. In such cases, the company reserves the right to notify the buyer about parts of these Terms that apply and regulate their relationship after the order is sent, and the buyer can decide whether to keep the order.

Product / Goods: any movable object offered in the web store, including quantity, specifications, functionalities, and other features contained in the description.

Service: if the consumer orders a service from the web store, the company commits to perform the service for the consumer (within deadlines, quantities, with specifications, or respecting other characteristics described in the offer), and the consumer pays the specified price.

Serious disruptions: disruptions causing the web store and related subdomains or dedicated parts to become non-functional, which results in unavailability of the web store and possible longer interruptions in access to digital contents or services, which are, according to the description, available continuously or on dedicated parts of the web store.

Law on Consumer Protection: refers to the Law on Consumer Protection (ZVPot-1) (Official Gazette No. 130/22) together with any subsequent amendments and supplements.

Validity and application of these Terms and conclusion of the sales contract
These Terms govern the offer and sale of products or services via the web store to consumers and are permanently available at: https://medimoro.eu/privacy-policy.

In case of discrepancies or conflicting provisions between these Terms and other company documents, the more specific provisions shall apply unless the Law on Consumer Protection requires the application of more favorable provisions to the consumer.

These Terms also constitute the sales contract between the company and the buyer, which the buyer concludes by selecting a product or service and completing the purchase, i.e., when clicking “Buy now” or an equivalent purchase button, or when submitting the order marked on the final step of purchase (as detailed in the section “Purchase process in the web store and technical procedures for concluding a contract”), and upon receiving the confirmation to the entered e-mail address (or to the address linked to a registered user account if the purchase was made as a registered user). The buyer receives an acknowledgment of receipt of the order.

Buyers are kindly asked to carefully read these conditions before each purchase in the web store.

The buyer is bound solely by the latest version of these Terms valid at the moment of purchase and always accessible at: https://medimoro.eu/splosni-pogoji/.

Already completed purchases are always evaluated according to the Terms that were valid at the time of each purchase.

If a competent court or other authority finds any provision of these Terms invalid or unenforceable for a particular remote purchase (i.e., contractual relationship with the consumer entered into through the conclusion of the contract, governed by these Terms), the remaining provisions shall remain in force as far as possible.

Nothing in these Terms creates an agency or partnership relationship between the company and the visitor or buyer.

These Terms do not regulate personal data protection or cookie usage related to the web store, nor do they provide information in accordance with Article 13 of the General Data Protection Regulation (GDPR); such areas are defined in the General Privacy Policy available at: https://medimoro.eu/privacy-policy.

Copyright and intellectual property rights
The text of these Terms and other legal documents of the web store, as well as the associated software and databases (including their selection, organization, and composition), and all content, including texts, graphics, logos, marks, images, audio, and video recordings, are the exclusive property of the company or its partners.

Terms of use of digital content and services offered by the web store, developed by the company or third parties, are detailed in license conditions provided with individual digital content or services or on dedicated links.

Any unauthorized reproduction, modification, distribution, transfer, republication, display, or performance of the software or content of the web store is strictly prohibited.

 

The text of these General Terms and Conditions and other legal documents of the web store, as well as the associated software and databases (including their selection, organization, and composition), and all content, including texts, graphics, logos, marks, images, audio, and video recordings, are the exclusive property of the company or its partners.

Terms of use of digital content and services offered by the web store, developed by the company or third parties, are more specifically defined in license conditions provided with individual digital content or services or on dedicated links.

Any unauthorized reproduction, modification, distribution, transfer, republication, display, or performance of the software or content of the web store is strictly prohibited.

Pre-sale of the book
The book available in pre-sale is not yet in stock and will be delivered to customers upon receipt of stock. The estimated delivery date is always indicated next to the product and is also included in the email the customer receives after placing the order, but we reserve the right to change the delivery deadline due to unforeseen circumstances.

Purchases in pre-sale must be paid in advance. By confirming the order, the customer agrees that they will receive the product only after the official release or receipt of stock.

In case of delivery delay, customers will be promptly notified via email or other communication channels.

In case of cancellation of the book’s publication or other unforeseen circumstances, we reserve the right to cancel the order and refund the paid amount.

If the customer orders other products in the same order, all items will be shipped together unless otherwise agreed.

Digital products and the right to return
Digital products (such as e-books, PDF manuals, workbooks, etc.) are delivered electronically to the customer’s email address.

By purchasing a digital product, the customer explicitly agrees that the delivery of digital content begins immediately after completing the purchase, thereby losing the right to unilateral withdrawal in accordance with Article 134 of the Consumer Protection Law.

Digital manuals are considered PDF e-manuals.

Among digital contents are also videos and meditations that the customer can watch online. The link to these contents is sent to their email address.

Due to the nature of digital products, refunds and exchanges are not possible after the product has been downloaded or delivered.

Access to the web store and responsibility for uninterrupted operation
To visit and use the web store, the visitor needs their own communication device or equipment with appropriate hardware and software that enables data transfer and exchange via the internet.

Access and use of the web store are free (except for usual and foreseeable costs incurred by the visitor for communication, such as electricity, internet connection, mobile data, etc.).

Responsibility for proper functioning, use, and protection of one’s own communication device or equipment (e.g., password security, email inbox security for exchanging key messages regarding the purchase, installing browser updates, and other software, etc.) lies with the visitor.

Despite the company’s continuous efforts to enable access and operation of the web store in an expected, safe, uninterrupted, and correct manner, disruptions or inability to access the web store may occur beyond the company’s control, for which the company is not responsible.

Therefore, the company is not liable to visitors regarding limited or unavailable access to the web store or the consequences of such disruptions (unless explicitly specified in the section “Access to digital content or services and serious disruptions”), and the visitor agrees to this by visiting and using the web store.

In case of disruptions, the company reserves the right to cancel all orders placed during the period of partial or total unavailability of the web store and will in such cases notify all valid orderers and arrange a refund or product delivery as soon as possible.

Age restrictions for using the web store and submitting orders
The company does not accept orders from persons under 15 years old or persons with limited or revoked legal capacity.

In accordance with the principle of minimizing collected personal data, the company does not require the visitor or customer to enter their date of birth or otherwise verify their age at any point.

Consequently, by visiting the web store, browsing it, and submitting an order, the visitor guarantees that they are older than the specified age limit and have full legal capacity or appropriate parental/guardian consent for the purchase they intend to make via the web store.

If the company later discovers that it is processing personal data of a person below the age limit, it reserves the right to cancel any pending order and delete such personal data.

In its advertising and promotional activities, the company consciously does not promote products, services, or digital contents or services from the web store’s offer that could cause harm to children or exploit their inexperience.

Language versions of the web store and business language
Content of the web store is available in Croatian for Croatian consumers, and the company conducts its business in Croatian with these consumers.

The company adheres to the principle of equal access and treats all consumers equally, regardless of nationality or residence, with exceptions for specific sales conditions or restrictions on delivery countries, as detailed in relevant sections of these Terms.

If a visitor wishes to voluntarily access another language version of the web store already published online, they can do so by changing the URL suffix or using language icons (flags).

Visitors are free to switch to another language version and make purchases there.

Purchases made through other language versions are typically evaluated based on the Terms published in that language version, provided the consumer is a resident there and the company actively advertised its products or services in that language.

Changes to these Terms
In case of changes in the functionality of the online store, new legal requirements, or other justified reasons, it may be necessary to amend these Terms.

If such changes occur, the company will notify visitors or customers via usual electronic communication channels or by posting notices on the website or its social media profiles.

The publication of such a notice and the fact that the customer makes a new order after the change indicates the customer’s consent to the amended Terms.

If the customer does not agree with the changes, they must inform the company before placing the next order under the new conditions, and the company has the right to refuse further transactions or cancel the existing contract accordingly.

Only the Terms published at https://medimoro.eu/privacy-policy at the time of purchase are valid.

The information in the section “Pre-contractual information and information provided by the company as an information society service provider” forms an integral part of the contract between the company and the customer and can only be changed afterward (i.e., after the purchase) with the explicit consent of both parties.

Storage and access to these Terms
The company commits to permanently storing these Terms and previous versions.

Any customer can request at any time a copy of the Terms applicable at the time of their purchase, which will be provided free of charge on a durable medium.

In such cases, the customer can contact the company by sending a request via the official email address provided at the beginning of these Terms or by sending a written request to the following address:

URŠA VIDIC S.P
Volfova ul. 10
1230 Domžale, Slovenia

User account registration
Registration is not required for purchasing.

The customer guarantees:
• that they have provided truthful data when placing an order;
• that they will use the online store for legal and proper conduct;
• that they will not violate the rights of the company or third parties when using the online store and entering data.

Purchase process in the online store (technical steps for concluding a contract)
The visitor makes a purchase in the online store by following these steps:
• navigating to the online store through their browser;
• searching for and viewing products in the offer of the online store by clicking on product images, viewing descriptions and features, availability, prices, and selecting quantities to purchase by entering the desired amount in the appropriate field;
• adding products to the cart by clicking the “Add to cart” button.

 

• Continuing the purchase by browsing other products or switching to view all products added to the cart by clicking the cart icon in the upper right corner of the online store;
• Clicking the “Buy now” button for the next step, where the buyer enters their contact email and delivery address, selects a delivery method, reviews all products in the cart along with their quantities and prices, the cost of the selected delivery, chooses a payment method (e.g., bank card), and enters any card details;
• If the user agrees to all the terms of these General Terms and Conditions and wishes to complete the purchase, they check the box “I have read and agree to the general terms*” and click the “Buy now” button, thereby submitting their order;
• By clicking the “Buy now” button and receiving the order confirmation to the provided email, the order is finalized, and the contract between the buyer and the company for the purchase of the selected products is concluded (unless the company exercises the right to withdraw from the order, as defined in the chapter “Withdrawal from the contract by the company”);
• The order confirmation contains a summary of the entire order, including the order number, status, list of ordered products, their quantities and prices, and the total price of all products, which obligates the buyer and includes all delivery costs, taxes, and other charges;
• The company may notify the buyer via email of the estimated delivery time if it differs from the one published in the online store at the time of purchase. In case of a discrepancy between these two dates, the buyer has the right to withdraw from the contract (order) without consequences, and the company will refund the paid amount (see the section “Withdrawal from the contract within 14 days without providing a reason” of these Terms). If this functionality is available (depending on the chosen delivery provider), the buyer may also receive a tracking code in a separate message after the order has been shipped.

**Cancellation of the contract by the company:**
The company reserves the right to always cancel a concluded contract for justified reasons despite receiving and confirming the order, in cases where:
– Despite ongoing efforts to ensure that the quantities offered in the published product listings on the web store reflect actual inventory, the products from the confirmed order are no longer available;
– There is an obvious error or significant mistake in the description or price of the product;
– The buyer knowingly provides false or untruthful data to the company, especially to bypass possible age restrictions for purchasing products or using the web store, or for other evidently deceptive reasons;
– The buyer is purchasing goods as a consumer, although they are actually a legal entity or do not meet the definition of a “consumer,” or are purchasing goods for resale purposes;
– Payment has been refused or cannot be processed, which the company informs the relevant payment service provider or payment method about;
– The company receives a notification from a competent public authority or payment provider about the misuse of a bank card or any other abuse or criminal activity that necessitates the cancellation of the contract or payment;
– Previous relations between the company and the buyer suggest that the buyer might abuse the right to return products as a consumer under the Consumer Protection Act;
– For a buyer who is not a consumer but a legal entity, there is an initiated or existing bankruptcy or liquidation proceeding that could hinder payment execution;

In such cases, the provisions of the section “Refund to the buyer in case of contract withdrawal” of these Terms and Conditions shall apply.

Technical means that enable the recognition and correction of errors before submitting an order
Before submitting an order, the visitor is provided through a graphical interface with the ability to easily and effortlessly:
– View and browse the goods, services, digital content, digital services, or goods with digital elements that they have selected and added to the cart;
– View and browse the description of the goods, services, digital content, digital services, or goods with digital elements, their price, and the total price of the entire cart;
– Continuously change the selected quantity of individual goods, services, digital content, digital services, or goods with digital elements, with the system automatically calculating the new price related to the changed quantity or the new total price for the entire order (the visitor can achieve the same result by entering a new quantity in the appropriate field on the cart page);
– Remove goods, services, digital content, digital services, or goods with digital elements they do not wish to purchase (the same result can be achieved by entering a reduced quantity in the appropriate field on the cart page), thereby reducing the total amount of the order.

Before confirming the order, the visitor is provided through a graphical interface with the ability to easily and effortlessly:
– Change the selected quantity of the chosen goods, services, digital content, digital services, or goods with digital elements;
– Edit already entered data (e.g., related to delivery, notifications, etc.);
– Change the selected payment method;
– Review and confirm individual changes to the order;

At each step of the purchase process, the visitor has the option to go back a step (e.g., by clicking the “Back” button in the browser, clicking on a dropdown menu, clicking on a section of the top menu, or clicking on the company logo).

Product prices
All stated product prices are valid at the time of purchase and remain valid until a new price list is accepted (i.e., the mass introduction of new prices into the online store offer) or until individual price updates of products in the online store offer.
The product offer is valid as long as the products are in stock or available in the online store, and as such, remains valid until stock is sold out.
Prices in the web store are the selling prices of products that do not include delivery costs, as these are displayed and considered only after the visitor chooses the method or place of delivery at the end of the purchase. When selecting a specific delivery method, the corresponding delivery cost is added to the total purchase price, as detailed in the “Delivery” section of these Terms and Conditions.
In case of discounts and other promotions affecting the final price of a specific product, these will always be displayed in a way that allows the user to distinguish between the price before and after the discount, except for promotional codes or discount codes, which are always applied when entered in the appropriate step of the checkout process.
The unit price of a product is not marked if it is a price per unit equal to the published selling price of the product or when such marking would not contribute to price comparison, or when different products are sold in the same packaging, which naturally follows from the nature or purpose of the products.
All prices in the web store are specified in euros.
Prices are not adjusted based on automated decision-making.

Payment methods
Purchases in the web store can be made using the following methods, which are available for selection by the customer in the final step of purchase:
– Bank transfer (instructions for payment will be sent to the entered email);
– Payment by bank card (Visa, Mastercard);
– Plačilo po povzetju (instructions regarding the place and time of pickup, as well as the possibility of payment in cash or by card, will be sent to the entered email).

Any costs associated with choosing a specific payment method are listed in the final step of purchase.
Upon receipt of payment based on the selected payment method, the company will forward the order to delivery partners as soon as possible, as described in the “Delivery” section of these Terms and Conditions.
In the case of “Plačilo po povzetju,” the company will contact the customer at the entered email (or in rare cases via the entered phone number) to arrange the place and time of delivery and provide information about the possibility of payment in cash, by card, or via a UPN form.
If the Plačilo po povzetju option is available to the customer, which will be clearly visible and selectable at the relevant step of purchase, the company reserves the right to initiate claims for damages caused by non-collection of the shipment (or multiple shipments related to the same customer) and which the company incurred and is entitled to under civil law regulations.

Issuance of invoice
The company issues an invoice in physical form inserted into the ordered package or as a PDF document for the goods sold, services performed, or digital content delivered, sent to the customer’s email address.
The invoice is issued free of charge, regardless of its format and delivery method.
The invoice lists itemized prices per item, any applicable VAT (if applicable), and all other costs related to the purchase.
The company allows the customer to verify the correctness of the charged amount according to the agreed characteristics and quantity of the purchased goods, services, or digital content delivered.
The customer is obliged to verify the correctness of the entered data before sending the order.
The customer can contact the company for correction of an already issued invoice via the official email address, as provided at the beginning of these Terms and Conditions.
The company reserves the right not to consider subsequent complaints regarding the correctness of issued invoices if errors on the invoice result from procedures or omissions on the part of the customer.

Delivery
The company collaborates with various delivery partners chosen at its discretion.
The company and its partners deliver products within Croatia (and, exceptionally, if explicitly stated in the final purchase step, to other countries).
Certain delivery options are visible and available for selection by the customer in the final purchase step.
If a faster delivery option than the standard is available (marked with “express delivery” or visible by an earlier delivery date than the other options), in case of withdrawal from the contract within 14 days without providing a reason, only the cost of the standard delivery option (the cheapest delivery offered by the company) will be refunded, as detailed in the “Withdrawal from the contract within 14 days without the need to specify reasons” section of these Terms and Conditions.

Estimated delivery time
The company and its partners deliver products every day of the week except Sundays and holidays. Unless otherwise specified in the final purchase step, the estimated delivery time is 1-3 days from order confirmation, depending on the delivery address provided by the customer.
Deliveries are usually made from 8:00 am to 8:00 pm (Monday to Friday).
The estimated delivery time is informative; the delivery period from the moment the product is handed over to the delivery service is outside the company’s control.
The company reserves the right to extend the delivery period by 48 hours and is not responsible for damages resulting from delivery delays or other circumstances beyond its control (e.g., natural disasters).

Delivery cost
For orders over €60 = free delivery!
✅ Plačilo po povzetju: €4.49 (cash or card upon receipt)
✅ Payment by card at the end of purchase: €2.99
✅ PayPal, Apple Pay, and Google Pay: €2.99
✅ Electronic items are delivered for free as they are sent directly to your email address!
🚀 Pre-order items will be delivered by the date specified with the item. Pre-order items are not sent Plačilo po povzetju.

Payment methods:
– Plačilo po povzetju
– Card
– PayPal
– Google Pay
– Apple Pay

Electronic products
In the web store, it is possible to order electronic products in PDF format, which are sent to your email address. Before placing the order, ensure you have entered the correct email address. Also, check your spam folder and “Promotions” tab, as messages may end up there.
Each electronic product indicates that it is in electronic form and specifies the format (e.g., PDF). Electronic products can also be printed.
Products are sent to your email address immediately upon receipt of the order, no later than 24 hours afterward.
If you do not receive the order, contact us at info@medimoro.eu.
The company is not responsible for incorrect email addresses entered during the order.

Discounts, promotional codes, and vouchers
Promotional codes, discount codes, and vouchers (gift cards) can be used by entering the code into the designated field in the purchase step, as detailed in the section “Purchase process on the web store (technical procedures for concluding the contract).”
Discounts and other benefits affecting the product price, as well as discounts on products marked with a special label, are not cumulative.
Promotional codes, discount codes, and vouchers are combined with discounts on individual products but only one code or voucher can be applied per product.
Promotional codes, discount codes, and vouchers cannot be exchanged for cash or other benefits from the company.

Special product labels
New products: marked with “New” are products that were not available for purchase before being added to the offer. The label lasts for at least 14 days and up to 2 months.
Discounts: marked with “Discount,” “Sale!,” “-XYZ %,” or crossed-out prices are products that are significantly discounted compared to the previous price. The percentage or amount of discount is indicated with the product. Discounts are temporary and last for a certain number of days. The lowest price of the product in the last 30 days before the discount is also shown.
Products not in stock: marked with “Currently unavailable” or “Not available at the moment” are products that are currently out of stock and cannot be replenished within the estimated delivery period.
Product ratings and reviews: The company may publish product ratings via stars or numbers, collected through surveys, emails, or other channels, on websites and social networks.

Cancellation of the contract within 14 days without giving reasons
A customer who meets the definition of a consumer has the right to cancel the contract within 14 days of purchase in the web store without needing to provide a reason.
The customer can cancel the contract by sending a clear statement to the company indicating their decision to cancel.
Upon exercising the right to cancel, the obligations of the company and the customer regarding the execution or conclusion of the contract cease, provided the customer has made an offer to conclude the contract.
When is it not possible to cancel within 14 days without giving reasons?
Notwithstanding the above, according to Article 135 of the Consumer Protection Act, cancellation is not possible for certain types of goods (e.g., goods made according to precise consumer instructions and tailored to personal needs, perishable goods or goods with a short shelf life, sealed audio or video recordings, or computer programs if the consumer has broken the seal after delivery, sealed goods that are not suitable for return for health or hygiene reasons if the consumer has broken the seal, etc.).

When is contract cancellation actually possible and how to execute it?
Regardless of the above, in all other cases, any customer (applying solely to natural persons who meet the consumer criteria) can cancel the contract (purchase) within 14 days without providing a reason, by sending a notice of cancellation to the company within that period.
It is considered that the customer has timely declared their intention to cancel if the notice is delivered to the company within the cancellation period (i.e., within 14 days from receipt of the goods/performance of the service).
The customer bears the burden of proof that they exercised their right to cancel without reason within 14 days.
Upon receipt of the cancellation notice, the company will immediately notify the customer via a durable medium.

When does the 14-day cancellation period begin?
The 14-day period for cancellation starts from the day when:
– The customer or a third party designated by the customer (who is not the carrier) takes actual possession of the goods;
– The customer or the third party designated by the customer receives the last item if the contract involves multiple items ordered in one order;
– The customer or the third party designated by the customer receives the last shipment or item if delivery consists of multiple shipments or items;
– The customer or the third party designated by the customer receives the first item if the delivery is regular within a specified period.

The same applies to digital content delivered on a physical medium.
For contracts for the provision of services or digital content not delivered on a physical medium, the 14-day cancellation period begins from the day the contract is concluded (purchase).

Notifying the company of the cancellation via email
The customer can cancel the contract by sending a clear statement to the email address provided at the beginning of these Terms and Conditions, indicating their decision to cancel.
It is recommended that the customer include in the notice:
– Which goods or services the notice refers to or reference the order number/confirmation received via email;
– When they received the goods.

Notifying the company of the cancellation via a form
The customer can also submit a cancellation notice using the form available here.
The form can be sent by mail to the physical address listed in the form or a scanned version can be emailed to the address also specified in the form.
The customer can use the following sample form, which they can copy or write on paper and send to the company’s address (or copy into an email and send to the address at the beginning of the Terms and Conditions), filling in the fields marked with *:

URŠA VIDIC S.P
Volfova ul. 10
1230 Domžale, Slovenia

I hereby notify you that I am cancelling the sale contract for the following goods: * (specify purchased goods).
The goods were ordered on: * and received on: *
Customer’s name: *
Customer’s address: *
Customer’s signature: * (only if sending the form on paper)
Date: *

**Allowable testing and use of goods before contract cancellation**
The customer must return the goods to the company undamaged and in unchanged quantity, unless the goods are destroyed, damaged, lost, or their quantity has decreased without the customer’s fault.
The customer may try and inspect the goods to the extent necessary to determine their nature, properties, and functioning (e.g., keep all original documentation and instructions, all packaging that protects or accompanies the goods, open packaging so as not to damage it, test the goods so as not to damage, soil, or render them unusable, etc.).
The customer is responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, properties, and functioning. The liability can reach the full regular retail price of the goods or services on the day of purchase or order.
The company may initiate claims against the customer for reduction in value according to civil law.

Return of goods upon contract cancellation
If the customer has already received the goods and cancels the contract, they must immediately or no later than 14 days from the notification of cancellation return or deliver the goods to the company or an authorized person, unless the company informs the customer that it will pick up the goods itself.
If the company authorizes a person for collection or decides to collect the goods itself, it will send the customer the details of the authorized person via email or agree with the customer on a date and place for pickup after receiving the cancellation notice.
If the customer does not receive such notice, it is considered that the customer is obliged to organize the return of the goods themselves (e.g., via mail).
The goods are considered returned in a timely manner if the customer sends them before the 14-day withdrawal period expires.
The customer bears the costs of returning the goods, unless the seller has notified the customer otherwise about collection or has explicitly stated that the customer is not obliged to bear the costs of return.

Refund of payment
The seller will refund all received amounts, including delivery costs (except additional costs if the customer chose a different delivery method than the cheapest standard method offered by the seller), within 14 days of receiving the withdrawal notice.
The refund will be made using the same payment method the customer used initially, unless otherwise agreed, and no additional fees will be charged for the refund.
The seller reserves the right to retain the refund until the goods are received back or the customer provides proof of return, whichever occurs first.

Specifics regarding contract withdrawal for certain types of goods and services
As stated, withdrawal is not possible for certain types of goods and services under the Consumer Protection Act, such as:
– Goods made to the customer’s specifications or personalized;
– Goods that are perishable or have a short shelf life;
– Sealed audio or video recordings and computer programs if the seal has been broken;
– Goods that are unsuitable for return for health or hygiene reasons if the seal has been broken.

For additional information about consumer rights or special conditions for specific products and services, customers can contact the seller or relevant consumer protection authorities.

A customer aware that they will lose the right to withdraw from the contract when doing so will pay the company an amount proportional to the service performed until the notice of withdrawal, calculated relative to the total value of the contract. If the price stipulated in the contract is excessively high compared to market value, the proportional amount is calculated based on market value.
The customer bears only the costs of returning goods or digital content delivered on physical media in connection with withdrawal.
The customer does not have the right to reimbursement of additional costs incurred if they explicitly chose a faster delivery method that is not the cheapest standard option offered by the company.

Withdrawal within 14 days without giving reasons for digital content or service purchase
Withdrawal within 14 days without giving reasons for digital content or service in accordance with Article 135 of the Consumer Protection Act is not possible if the service has already begun and the contract obliges the customer to pay, provided that:
– The consumer explicitly consented to the commencement of performance during the withdrawal period;
– The consumer agreed to lose the right to withdraw by doing so;
– The company provided a confirmation in accordance with the sixth paragraph of Article 132 or other paragraph of Article 133 of the Consumer Protection Act.

If the consumer withdraws from a contract for digital content or a service, the company will refund all payments made under the contract.
Despite the above, if the contract involves delivery over a specified period and the digital content or service was available for part of that period before withdrawal, the company will refund only the proportional part of the paid price corresponding to the period in which the content or service was not provided.
The company also refunds any pre-paid amount for the remaining contractual period that would have been owed if the consumer had not withdrawn.
In case of withdrawal, the consumer must not use the digital content or service or make it available to third parties.

Refund in case of using a discount code, voucher, or similar benefit and then withdrawing from the contract
If a discount code, promotional code, or benefit (e.g., time-limited discount) was used during the purchase, the refund is calculated by treating that benefit as a discount on the final price, and only the amount actually paid by the consumer is refunded.
The company does not refund an amount greater than what the consumer actually paid, even if a voucher, discount, or promotional code was used.
Codes for discounts and promotional benefits are not reissued in case of withdrawal.

Gift vouchers are considered payments when withdrawing from the purchase and are refunded by reissuing a voucher equal to the amount spent on the canceled purchase.

**Non-compliance of goods and goods with digital elements**
The company delivers goods that meet subjective and objective conformity requirements, as well as compliance with digital elements if applicable, and is responsible for non-conformities existing at the time of delivery.

**Subjective aspects of conformity:** The consumer can request rights if the goods do not conform to the sales contract (e.g., do not match the description, are not suitable for a specific purpose, lack instructions, are not updated, etc.).

**Objective aspects of conformity:** The goods must meet objective criteria such as usual properties, quality, appearance, and similar.

**Conformity of goods with digital elements:** Goods with digital elements are non-conforming if the company fails to provide notifications and deliver necessary updates, including security updates, within a period that the consumer can reasonably expect depending on the type of goods and the contract (e.g., one-time or continuous delivery).
If the consumer does not install updates on time, the company is not responsible for the consequences provided that it has notified the consumer about the importance of updates.

**Non-conformity due to improper installation:** If installation is part of the contract and performed by the company, non-conformity due to incorrect installation is considered non-conformity of the goods. If the consumer installs the goods themselves based on inadequate instructions from the company, the same applies.

**Warranty claims in case of non-conformity of goods and goods with digital elements**
The consumer can submit warranty claims if the goods are non-conforming, i.e., do not comply with the sales contract, as stipulated by the Consumer Protection Law.
The deadline for submitting claims is 2 years from the day of receipt of the goods.
If non-conformity appears within 6 months of receipt, it is presumed that the goods were non-conforming at the time of delivery unless proven otherwise.
The company is obliged to remedy the non-conformity free of charge within a reasonable period and without significant inconvenience to the consumer.
If remedying the non-conformity is impossible or not carried out within a reasonable time, the consumer can request a reduction in price or contract termination.
The consumer must notify the company of the non-conformity within 2 months from the date the non-conformity was discovered.
Rights to claim warranty expire after 2 years from the date the consumer informed the company of the non-conformity.
These deadlines and rules also apply to goods with digital elements, without affecting the provisions of Article 74 of the Consumer Protection Law.

In the case of goods with digital elements, where the sales contract specifies continuous delivery of digital content or digital services over a certain period, the company is liable for any non-conformity of digital content or digital services that occurs or manifests within two years from the delivery of the goods with digital elements.
For goods with digital elements that involve continuous delivery over a period longer than two years, the company is responsible for any non-conformity during the period in which the digital content or digital service is to be delivered according to the contract.

If the subject of the sales contract is used goods, the company is responsible to the buyer for non-conformity that appears up to one year after delivery.
It is presumed that non-conformity already existed at the time of delivery if it appears within one year from delivery, unless the company proves otherwise or if this presumption does not align with the nature of the goods or the defect.

**Notification of the company about warranty claim realization**
The consumer can notify the company of non-conformity in person, with the company issuing a confirmation, or send the notice to the store or branch where the goods were purchased, or deliver it to the company’s representative with whom they entered into the sales contract.
The company recommends that consumers submit notices of non-conformity in writing, i.e., by postal mail or email, sent to the address or email specified at the beginning of these Terms and Conditions.
The consumer must accurately describe the complaint in the notice.
It is advisable for the consumer to attach the receipt (e.g., scanned) issued by the company for the purchase or other proof that the product was bought from the company (e.g., electronic order confirmation).
The company is not obliged to consider warranty claims from persons who cannot prove they purchased the non-conforming goods, service, or digital content/service from the online store.
It is also recommended to include photographic or video material or other evidence explaining the non-conformity in the notice.
If necessary, the company or its partners may request the consumer to allow inspection of the non-conforming goods, service, or digital content/service (e.g., by organizing sending or collecting the goods for inspection at their own expense, via video link, or another suitable method).

If the company does not agree with the existence of non-conformity (or does not recognize the consumer’s right to a warranty claim), it will notify the consumer in writing within 8 days of receiving the warranty claim.

**What warranty claims are available to the consumer in case of non-conforming goods?**
In case of non-conformity, the consumer who has notified the company has the right to:
– First: request free rectification of the goods,
– Then: request a price reduction proportional to the non-conformity or withdraw from the sales contract and request a refund of the paid amount.

The consumer can withhold part of the payment until the company fulfills its obligations under this section. This right is exercised by a written statement informing the company of its decision, as detailed earlier in these Terms.

In any case, the consumer also has the right to claim damages, especially reimbursement of costs for materials, spare parts, labor, transportation, and delivery resulting from the warranty claim related to the non-conforming goods.

The consumer can request the company to rectify the non-conformity free of charge within a reasonable period of up to 30 days from the notification, without causing significant inconvenience, taking into account the nature and purpose of the goods.
This period can be extended for the shortest necessary time to complete repairs or replacements, but not longer than 15 days. The extension’s length and reasons will be communicated to the consumer before the original deadline expires (typically via email sent to the address used to notify the company of non-conformity).
The conformity of the goods is considered to be established free of charge if the company bears the costs for rectifying the non-conformity, especially postage, transportation, labor, or materials.

**When can the consumer not choose repair or replacement?**
For rectification, the consumer can choose between repair and replacement with new, correct goods, unless:
– Performing the chosen warranty claim is impossible, or
– Performing the chosen claim would entail disproportionate costs for the company compared to another warranty claim, considering all circumstances (e.g., the value of the goods if they were not defective, the significance of the defect, and the possibility of providing the consumer with another warranty claim without significant inconvenience).

The company may refuse the consumer’s warranty claim for rectification if repair and replacement are impossible or would entail disproportionate costs, considering all circumstances, including the previous points.

When repair or replacement is necessary, the consumer must make the goods available to the company, as described in the section on consumer notification. When a replacement is needed, the company takes over the replaced goods at its own expense.

If it is necessary to remove goods previously installed according to their nature and purpose for repair or replacement, the obligation to repair or replace includes removing the defective goods and installing the corrected or replacement goods, including covering the costs of removal and re-installation.

The consumer does not have to pay for normal use of the replaced goods during the period before the replacement.

**Price reduction and withdrawal in case of non-conforming goods**
The consumer can request a proportional price reduction or withdraw from the sales contract if:
– The company has not repaired or replaced the goods or, if applicable, has not completed the repair or replacement in accordance with the Consumer Protection Law, or has refused the warranty claim;
– The non-conformity exists despite the company’s attempts to rectify it;
– The nature of the defect is so serious that it justifies an immediate proportional discount or withdrawal;
– The company has stated or it is obvious from circumstances that it will not rectify the goods within a reasonable time or without causing significant inconvenience to the consumer.

Regardless of the above, the consumer may withdraw from the contract and request a refund if the non-conformity appears within 30 days of delivery.

A proportional reduction corresponds to the decrease in the value of the goods compared to the value if the goods were not defective.

If the consumer withdraws from the sales contract, the company must refund the paid amount immediately, no later than 14 days from receiving the withdrawal statement. The refund will be made using the same payment method the consumer used for the original payment unless the consumer agrees otherwise.

 

The consumer may claim damages from the company for any harm caused by non-conformity of the goods, including compensation for material costs, spare parts, labor, transportation, and similar expenses incurred as a result of exercising warranty claims.

**Deadline for refund of paid amounts or part of the purchase price**
When the consumer withdraws from the sales contract, the company must immediately, and no later than 8 days after receiving the goods or proof that the consumer has sent the goods back, refund the amount paid.
If the consumer requests a proportional reduction of the purchase price in accordance with Article 83, paragraph 3 of the Consumer Protection Law, the company will refund the part of the purchase price within 8 days of receiving the request for proportional reduction.

**Exercise of warranty claims in case of non-conforming services**
The provisions of this section apply to services from online offers unless otherwise specified by the Consumer Protection Law (or other laws or agreements between the company and the consumer).
In case of irregularities in the performed service, the consumer who has notified the company may:
– request free rectification of the irregularity,
– request re-performance of the service,
– request a partial refund of the purchase price corresponding to the irregularities, or
– withdraw from the contract and demand a refund of the paid amount.

The deadlines for the company’s responsibility for non-conformity of goods also apply to the performance of services unless a longer period is specified by law or agreement.
If there is no dispute about the existence of irregularities in the service, the company will respond to the consumer’s complaint regarding non-conformity as soon as possible, but no later than 8 days.
The company will reply in writing to the consumer’s request within 8 days of receipt if the existence of irregularities is disputed.

**Terms of purchase of digital content and/or services**
This section of the General Terms and Conditions regulates the purchase and delivery or access to digital content and/or services from the online store.
The provisions of this section, in accordance with the Consumer Protection Law, do not apply to digital content or digital services included in goods with digital elements or interconnected with them, which are delivered together with the goods under the sales contract — regardless of whether such digital content or service is delivered by the company or a third party.
In all such cases, the provisions of the Consumer Protection Law and relevant parts of these Terms and Conditions governing the conformity of goods with digital elements and other aspects of the purchase or liability related to the purchase of physical goods or goods with digital elements apply.

**Conclusion of the digital content or service purchase contract**
If, at the time of purchase, the online store offers digital content or digital services, the buyer may purchase them as described in the section “Purchase process in the online store and technical procedures for concluding a contract.”
According to these Terms, to the extent and as specified in the description of the specific digital content or service, a contract for the delivery of digital content or digital service is concluded between the buyer and the company.
Under this contract, after the payment has been made, the company will deliver the digital content or service, as defined in the description of that digital content or service, or as further detailed.
According to the Consumer Protection Law, a contract for the delivery of digital content or digital service also includes:
– A contract where the buyer commits to providing personal data, unless the company processes such data solely for the purpose of delivering the digital content or service in accordance with the law, or to fulfill legal obligations, and does not process it for any other purpose;
– A contract in which digital content or service is developed according to consumer instructions;
– A contract for the purchase of a physical medium that exclusively serves as a carrier for digital content (e.g., buying a CD for software installation, etc.);
– A contract concluded through purchase or order via the online store or its special subpages (e.g., entering an email address for free delivery of digital content or service), which is also governed by this part of the Terms and Conditions.

**Features and technical protection measures of digital content, service, or goods with digital elements**
Individual functionalities and potential technical protection measures of digital content, service, or goods with digital elements are always specified in the description of that digital content, service, or goods in the online store.
The company may include links to other websites, videos, or graphics. The company reserves the right, in case of technical limitations or other objective reasons, to only provide information that is expected or necessary for proper use and installation, and for informing the average consumer about the specific digital content, service, or goods with digital elements.
In case of any ambiguities or incomplete information, the consumer is advised to contact the company at the email address provided at the beginning of this document.

**Delivery of digital content or service**
After a successful purchase process (and fulfilling any other conditions specified in the description of the digital content or service, e.g., limited access to part of the web store), the company will promptly:
– Send the digital content/service in the format specified in the description to the consumer’s email (or make it available within a dedicated part of the web store if specified), including necessary instructions and access data for download or access, or
– Provide access to the digital service through a physical or virtual platform chosen by the consumer.
It is considered that the access or download method (e.g., “available for download,” CD, DVD, online transfer) is the one described in the digital content or service description.
If a different delivery method is planned, this will always be specified in the product description or the Terms of Sale (SoP).
If delivery in the specified form is not possible due to technical or other objective reasons, the company will attempt to resend the delivery as soon as possible or arrange an alternative in agreement with the buyer.
If the delivery deadline is a key element of the contract and there is a delay, the buyer may withdraw from the contract according to the provisions on non-conformity of goods/content.

**Access to digital content/services and justified service interruptions**
If digital content available after purchase is located within a dedicated part of the online store, access and usage may be conditioned on paying a fee or other usage rules, which will always be clearly indicated in the product description or the SoP.
In case of a serious service disruption affecting content availability or usability, the company will offer affected buyers compensation in the form of partial refund of the purchase price or a proportional monthly fee during the interruption.
For any ambiguities or insufficient information regarding access to content or services, the consumer is advised to contact the company via email before placing an order.

**Information on compatibility and interoperability of digital content/services**
Compatibility and interoperability depend on the specific digital content or service and may be specified in the product description. If not specified, it is assumed that the content/service is compatible with standard hardware or software configurations for such types (e.g., CD, DVD, USB, Word, PDF, MP4, AVI, H.264, DivX, Xvid, MP3, WAV, support for Windows, MacOS, Android, iOS, etc.).
If digital content or service has special requirements for operation, access, or use, these will be clearly stated in the description on the online store or on the dedicated webpage.
The company may include links, videos, or graphics for better explanation. Limited accessibility of technical information will not affect the information essential for the average consumer. For any doubts, the consumer is advised to contact the company via the email provided at the beginning of this document.

**Non-conformity of digital content or digital service**
In accordance with the Consumer Protection Law, the company delivers digital content or digital services to the consumer in accordance with the contract.

**Subjective aspects of conformity of digital content**
Digital content or service is not in accordance with the digital content or service delivery contract, as specified in Article 110 of the Consumer Protection Law (e.g., does not match the description, type, quantity, or quality, and lacks functionalities, compatibility, interoperability, or other properties as set out in the contract).

**Objective aspects of conformity of digital content or service**
Digital content or service is also non-compliant if it does not serve the purpose it is usually intended for, as specified in Article 111 of the Consumer Protection Law (e.g., if not delivered with all accessories and instructions that a consumer can reasonably expect, where appropriate).

**Non-conformity of updates to digital content or service**
Updates are considered non-conforming if the company fails to inform the consumer about them, including security updates, which are necessary to keep the digital content or service in accordance with the contract.
The company ensures such updates are delivered to the consumer within a period:
– During which the digital content or service is continuously supplied under the contract, or
– Which the consumer can reasonably expect based on the type and purpose of the content or service, as well as the nature and circumstances of the contract if the delivery is one-time or through a series of individual deliveries.

**Non-conformity due to improper integration**
Any non-conformity of digital content or service resulting from improper integration into the consumer’s digital environment is considered non-conforming if:
– The integration was performed by the company or it was its responsibility, or
– The consumer was supposed to perform the integration themselves but the non-conformity occurred due to insufficient instructions provided by the company.

**Exercising rights for material defects in case of non-conformity**
In the event of non-conformity of digital content or service, the consumer may, under the conditions of this chapter:

The consumer may demand the establishment of conformity, request a reasonable reduction in the price, or withdraw from the contract for the delivery of digital content or a digital service.
The consumer also has the right to claim damages, especially if the delivered digital content or service causes damage to their equipment, other content, or services, and the damage is not due to the consumer’s actions or negligence. Compensation is claimed in accordance with general liability rules for damages.
The consumer may withhold the remaining part of the payment until the company fulfills its obligation under Chapter IV of the Consumer Protection Law. This right is exercised by a statement informing the company of the decision (e.g., as specified in the section of these General Terms and Conditions regarding notice of a material defect in goods).
The consumer’s rights under this chapter expire within 2 years from the date they notified the company of the non-conformity.

**Establishment of conformity**
The consumer may demand the establishment of conformity of the digital content or digital service, unless it is impossible or would entail disproportionate costs for the company, taking into account all circumstances of the case, including:
– The value the digital content or service would have if it were conforming, and
– The importance of the non-conformity.

The company shall establish conformity of the digital content or digital service within a reasonable period from the moment the consumer reports the non-conformity, free of charge, and without causing significant inconvenience to the consumer, considering the type of digital content or service and the purpose for which the consumer was supposed to use it.

**Price reduction or withdrawal from the contract for the delivery of digital content or digital service**
The consumer may demand a proportional reduction in price in accordance with the second and third paragraphs of Article 83 of the Consumer Protection Law, or withdraw from the contract for the delivery of digital content or digital service in accordance with the fourth paragraph of that article, in any of the following cases:
– Establishing conformity of the digital content or service is impossible or would cause disproportionate costs according to the first paragraph of the previous article;
– The company has not established conformity in accordance with the second paragraph of the previous article;
– The digital content or service remains non-conforming despite the company’s attempts to establish conformity;
– The nature of the non-conformity is so serious that it justifies an immediate proportional price reduction or withdrawal, or
– The company has stated, or it is evident from circumstances, that it will not establish conformity within a reasonable time or without causing significant inconvenience to the consumer.

The value of the proportional reduction in price corresponds to the decrease in the value of the digital content or service delivered to the consumer compared to what it would be if it were conforming.
If the digital content or service is delivered over a specific period for which payment has been made, the price is reduced for the period during which conformity was not ensured.
Regardless of the first paragraph of Article 83 of the Consumer Protection Law, the consumer can only withdraw from the contract if the non-conformity is not minor. The burden of proof that the non-conformity is minor lies with the company.
The consumer exercises the right to withdraw from the contract for the delivery of digital content or service by a notice informing the company of the withdrawal (e.g., as provided in the section of these Terms about notice of the actual defect in ordinary goods).

**Refund of payments**
If the consumer withdraws from the digital content or service delivery contract, the company refunds all payments made under the contract.
Notwithstanding the previous paragraph, if the contract for the delivery of digital content or service provides for delivery over a fixed period for which a fee has been paid, and during that period conformity was ensured before withdrawal, the company only refunds the proportional part of the fee corresponding to the period during which conformity was not maintained.
The company also refunds the consumer any advance payments made for the remaining period of the contract that would have been due if the consumer had not withdrawn.

**Deadlines and methods of refund**
If the consumer claims a proportional reduction of the fee or withdraws from the contract for the delivery of digital content or service in accordance with Articles 120 or 122 of the Consumer Protection Law, the company refunds the payments received without undue delay, no later than 14 days from the day the company is informed of the consumer’s decision.
The refund is made using the same payment method used by the consumer to pay for the digital content or service, unless the consumer explicitly agrees to a different method, and the consumer does not incur any costs for the refund.

**Use of digital content and digital service**
After withdrawal from the contract for the delivery of digital content or service, the company must not use any content that is not personal data provided or created by the consumer during use, except in cases provided by Article 124 of the Consumer Protection Law.
In the event of withdrawal, the company reserves the right, regardless of the other provisions of Article 124 and the previous paragraph, to prevent the consumer from further use of the digital content or service, particularly by disabling access or the user account.

**Use of digital content or service and return of the data carrier**
After withdrawal from the contract, the consumer refrains from using the digital content or service and does not make it available to third parties, which may result in civil liability towards the company.
If the digital content was delivered on a physical data carrier, the consumer, at the company’s request and expense, must return the data carrier to the company without undue delay.
The company will request the return of the data carrier within 14 days of being notified of the consumer’s decision to withdraw from the contract.
The consumer is not required to pay for the use of the digital content or service for the period before withdrawal during which conformity was not maintained.

The manufacturer (or company) may, at its own discretion, issue a voluntary (market) warranty for certain goods, as detailed in the individual warranty card, which may accompany the goods for which issuing a warranty is not mandatory.
For goods covered by a warranty, the company shall, at the latest upon delivery of the goods, provide the consumer with a warranty certificate containing the information defined in Article 91 of the Consumer Protection Law.
The issued warranty shall always be valid exclusively within the territory of the Republic of Slovenia (unless otherwise specified in the warranty card).

**Servicing, spare parts, repair, and maintenance of goods**
The manufacturer guarantees, for a fee, repair, maintenance, spare parts, and auxiliary devices for at least three years after the warranty period expires, whether the service is performed by the manufacturer itself or an authorized service provider.
For goods for which issuing a warranty is mandatory, the company informs buyers that, unless otherwise specified in the warranty card (e.g., if authorized service providers covering the territory of the Republic of Slovenia are not listed or providers offering paid repairs, maintenance, spare parts, and auxiliary devices), buyers should contact the company via the email address for consumer communication, which is provided at the beginning of these General Terms and Conditions.

**Consumer warranty rights**
If the goods for which a mandatory warranty has been issued do not meet the specifications or lack the properties specified in the warranty card or promotional material, the consumer may first request defect rectification.
If the defects are not rectified within a total of 30 days from the date the manufacturer or authorized service received the consumer’s defect claim, the manufacturer is obliged to replace the goods with the same new and functional goods free of charge.
The period mentioned in the previous paragraph may be extended for the shortest possible time needed to complete the repair or replacement, but no more than 15 days. When determining the extended period, the nature and complexity of the goods, the seriousness of the non-conformity, and the effort required to complete the repair or replacement are taken into account. The manufacturer will notify the consumer of the number of days of extension and the reasons before the expiry of the period from the previous paragraph.
If the manufacturer does not repair or replace the goods within the specified period, the consumer may demand a full refund from the manufacturer or request a proportional price reduction.
If the consumer requests a proportional reduction, the reduction will be proportional to the decrease in the value of the goods received by the consumer compared to the value the goods would have if they were compliant.
Regardless of the first three paragraphs of this section, the consumer may claim a refund from the manufacturer if the non-conformity occurs within 30 days of delivery.
For replaced goods or essential replaced parts, the manufacturer issues a new warranty card.
The manufacturer or authorized service may, during the repair of goods covered by a mandatory warranty, provide the consumer with free use of similar goods.
If the manufacturer does not provide the consumer with a replacement product for temporary use, the consumer has the right to claim damages for the inability to use the goods from the moment they requested repair or replacement until the process is completed.
The costs of materials, spare parts, labor, transfer, and transportation of the product incurred during defect rectification or replacement are borne by the manufacturer.

**Warranty claim procedure**
The customer must, within the warranty period and under the warranty conditions, request defect removal from the warranty or authorized service in writing, attaching the product, warranty card, service record, and a copy of the invoice.
The customer does not bear any costs related to defect removal or product replacement.
To facilitate faster and more efficient warranty processing, the customer can send the product directly to the nearest authorized service or, alternatively, send a written request with a detailed description of the defect and the product to the company via email for consumer communication or by regular mail to the official address of the company, also provided at the beginning of these General Terms and Conditions.
If the company determines that the defect was caused by improper handling by the customer and the warranty claim is unjustified, the product will be returned at the customer’s expense with a written notice.
The rights consumers can exercise based on the warranty expire two years from the date they first exercised those rights.
Questions about which products are covered by the warranty and how the customer can exercise warranty rights can be directed to the company via email for consumer communication provided at the beginning of these General Terms and Conditions.

**Claim handling**
The company has an established system for handling complaints related to goods, services, and digital content or services from the online store, as well as in relation to purchases made through the online store.
In case of a complaint, the visitor or customer can contact the company via the email provided at the beginning of these General Terms and Conditions.
The company will, within a reasonable period, acknowledge receipt of the complaint via email and, within 15 working days, send a decision on the complaint in the same manner. This concludes the complaint resolution process within the company.
The company will strive to resolve disputes amicably. If an agreement cannot be reached, the competent court for the resolution of all disputes between the company and the user or customer is the court at the company’s registered office (or the nearest competent court).
These General Terms and Conditions and all disputes between the company and the visitor or customer are governed by Slovenian substantive and procedural law.
**Extra-judicial consumer dispute resolution**
According to regulations, the company does not recognize any out-of-court provider of consumer dispute resolution as competent to resolve consumer disputes that the customer might initiate under the Law on Out-of-Court Resolution of Consumer Disputes for products purchased in the online store.
The company offers an online store within the Republic of Slovenia and the European Economic Area, and on its website, it publishes a link to the platform for online consumer dispute resolution (SRPS).
The platform is accessible to consumers at the following link:
• https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

**Authorized use of the online store**
The online store may only be used for the following private and non-commercial purposes:
(i) browsing the online store and products and content on it;
(ii) interacting with buttons, contact forms, and other aspects of the store for purchasing;
(iii) sharing and publishing links to the online store;
(iv) using dedicated sections of the online store if the visitor meets the prescribed conditions (e.g., registration of a user account);
(v) all other purposes logically connected to the activity of the online store or the company, representing normal, safe, and expected use.

The company reserves the right to block access to the online store for visitors, former buyers, or registered users if there are serious and justified reasons related to suspicion of abuse, fraud, or criminal activity, or threats of serious harm to the company or its partners, and to initiate proceedings against such persons in accordance with civil law.
The use of automated systems or software for data extraction (“screen scraping”) for commercial purposes is strictly prohibited.

**Preliminary information and company-provided information as an service provider**
The company ensures easy, direct, and quick access to its data (i.e., company and headquarters data, valid electronic communication address, registration or tax number, registration entry data with the registry name and registration number, and whether or not it is VAT registered) at the bottom (footer) of the online store or at the beginning of these General Terms and Conditions.
The company has not published the name of any competent authority, chamber, or other supervisory organization, professional chamber or association, professional title, or the country where such title is assigned, nor guidelines on applicable professional rules and access procedures, as on the date of entry into force or last amendments of these Terms and Conditions, it does not require special permits or perform activities or professions subject to special conditions or mandatory association with chambers or similar organizations.

**Invoice**
The company must issue an invoice for the delivery of goods or services and provide it to the customer. The customer will receive the invoice via email or it will be attached in the package with the ordered items.

**Validity commencement of these Terms and Conditions**
These General Terms and Conditions are version 1.0 and are valid from July 17, 2025.

URŠA VIDIC S.P., VOLFOVA UL. 10, 1230 DOMŽALE, Slovenia
Registration number: 9381805000
Tax number: SI17463076
email: info@medimoro.eu

The sole proprietor URŠA VIDIC S.P., registered since May 1, 2023, with AJPES – Domžale branch, under registration number 9381805000, operates as a sole proprietor.
The company is not VAT-registered.